Los Angeles MGMA:
Communication - Assertive Communication Skills
When- Tuesday, March 17, 2020 12:15 - 1:15 PM
Where- The Grand - Long Beach Events Center - The Garden Room
4101 E. Willow Street, Long Beach, CA, 90815
ABOUT THE SESSION: You can learn to be more assertive over time by identifying your needs and wants, expressing them in a positive way, and learning to say "no" when you need to. You can also use assertive communication techniques to help you to communicate your thoughts and feelings firmly and directly.
This fun, interactive one-hour presentation helps participants - with difficulty asserting themselves - by introducing strategies, techniques and several communication models designed for developing assertive behavior.
Participants will learn about:
- the importance of demonstrating assertive behavior
- three communications styles, their pay-offs and costs
- congruent body language and tone
- moving others to action with an assertive style of speaking
- managing your time and others expectations of you by diplomatically saying “no”
ABOUT THE SPEAKER:
Jeffrey L. Washington – a motivational trainer and speaker from Los Angeles, CA – is a charismatic presenter who enjoys providing the ultimate training experience. His areas of expertise are Leadership Development, Diversity and Interpersonal Communications.
With more than 25 years of first-hand experience, Jeffrey offers real-world business solutions to help organizations meet their employee development goals. What separates Jeffrey from most trainers is his ability to “motivate” participants to action. He brilliantly transforms training principles to participant’s workplace reality.