Join us for the second and final half of our Keynote Series
by the Ritz-Carlton Leadership Center!



The Ritz-Carlton Leadership Center will be presenting a best practices for service excellence in healthcare Keynote Series.

Explore the award-winning business practices of The Ritz-Carlton and you will discover how a service excellence culture results in a patient-centric environment, through engaged employees. You will be guided through The Ritz-Carlton Gold Standards, the foundation of their iconic, global brand.  You will also visit their key processes such as on-boarding, employee empowerment, and patient empowerment that lead to service excellence and sustainable success.

By understanding the proven strategies of The Ritz-Carlton, you will collect new insights that can be applied to your healthcare organization.

Sessions:

- Service Excellence Culture
- Gold Standards of Leadership

California Medical Group Management Association | P. 833.252.0300
F. 888.520.9317 | staff@camgma.com | P.O. Box 3403, Hamilton, NJ 08619

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