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IEMGMA: Customer Service: Improving the patient experience by seeing it through their eyes
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6/20/2018
When: 6/20/2018
12:00 pm - 1:30 pm
Where: Fairfield Inn & Suites
3441 Hamner Ave.
Norco, California  92860
United States
Presenter: Mitzi young, Physician Advocate for the CMA and RCMA
Contact: Terrie Sepulveda


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Customer Service: Improving the patient experience by seeing it through their eyes
 

This presentation focuses on how to improve the patient experience, which begins with understanding the difference between patient satisfaction and patient experience. Presented by one of CMA’s experienced practice management experts, this presentation will discuss what has happened to service in a medical practice, how to improve the patient experience, transparency with your patients, how to effectively communicate with patients and family members and how to connect and build trust


June 20, 2018
12:00 pm Networking
12:00 pm -1:30 pm Lunch & Presentation 
Fairfield inn & Suites
3441 Hamner Ave.
Norco, CA 92860

 
Presented by: Mitzi Young, Physician Advocate for the CMA and RCMA

Mitzi Young is the Physician Advocate, for the CMA and RCMA.  Mitzi brings 25 years of experience and expertise in the health care industry.  Mitzi started her career working for a third-party administrator as a claim and eligibility processor for San Bernardino county hospital’s medically indigent adult program.  She went on to further her education and worked as operations and business manager for a specialty practices and for an ambulatory surgery center.  Overseeing all personnel and business operations.   She brings with her a vast knowledge of medical billing and collections, contracting, accreditation, and personnel and business management.  She understands the needs of physicians and their staff, the challenges that face medical practices, and is very passionate about advocating on behalf of providers on succeeding in the ever-changing challenges of the healthcare landscape.

 

 

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