Putting On The Glitz: Excellence In The Patient Experience
March 28 - 30, 2019
Keynote Series Presented By:
The Ritz-Carlton Leadership Center will be presenting a best practices for service excellence in healthcare Keynote Series.
Explore the award-winning business practices of The Ritz-Carlton and you will discover how a service excellence culture results in a patient-centric environment, through engaged employees. You will be guided through The Ritz-Carlton Gold Standards, the foundation of their iconic, global brand. You will also visit their key processes such as on-boarding, employee empowerment, and patient empowerment that lead to service excellence and sustainable success.
By understanding the proven strategies of The Ritz-Carlton, you will collect new insights that can be applied to your healthcare organization.
The Ritz-Carlton Leadership Center Keynote Series features:
Excellence In The Patient Experience
Memorable Customer Service